Gradient Labs
Gradient Labs is the conversational AI platform transforming customer operations in financial services
About Gradient Labs
Gradient Labs is a London-based AI startup founded in 2023 by Dimitri Masin, Danai Antoniou, and Neal Lathia. The company specializes in conversational AI agents designed to automate manual, repetitive tasks in customer support operations. Their flagship product is Otto, an AI agent that can resolve customer queries, including those requiring actions and access to account data, enabling companies to scale customer experience operations with minimal human intervention.
Company Facts
- Headquarters
- London
- Operating Status
- active
- Company Type
- for_profit
- IPO Status
- private
- Employees
- c_00011_00050
- Funding Stage
- early_stage_venture
- Total Funding
- $16,649,530
- Last Funding Type
- series_a
- Last Funding Date
- 2025-07-08
- Website
- gradient-labs.ai
Industries & Categories
Artificial Intelligence (AI), Business Process Automation (BPA), Customer Service, Financial Services, FinTech
Social Links
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