Privacy Policy

1Information We Collect

We collect information that you provide directly to us, as well as information generated automatically when you use the Service.

• Account information: Name, email address, company name, job title, and password when you register for an account
• Billing information: Payment method details processed securely through our third-party payment processor (we do not store full card numbers)
• Usage data: Pages viewed, searches performed, filters applied, exports downloaded, features used, and timestamps of activity
• Device and browser data: IP address, browser type and version, operating system, device identifiers, and referring URLs
• Communications: Messages you send to us through support forms, email, or other contact channels
• Cookies and tracking technologies: Session cookies, authentication tokens, and analytics identifiers (see Section 6)

2How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve the Service
• Authenticate your identity and manage your account
• Process transactions and send billing-related communications
• Respond to your inquiries, support requests, and feedback
• Enforce our Terms of Use and prevent fraud, abuse, or unauthorized access
• Analyze usage patterns to improve performance, reliability, and user experience
• Send service-related announcements (e.g., maintenance windows, feature updates, security alerts)
• Comply with legal obligations and respond to lawful requests from authorities

We will never sell your personal information to third parties for their own marketing purposes.

3How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist us with hosting, payment processing, analytics, email delivery, and customer support, bound by confidentiality agreements
• Legal compliance: When required by law, regulation, legal process, or enforceable governmental request
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your data may be transferred as part of the transaction
• Protection of rights: To investigate, prevent, or take action regarding potential violations of our Terms, suspected fraud, or threats to safety
• With your consent: When you have given us explicit permission to share your information for a specific purpose

4Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure password hashing and salting
• Role-based access controls and least-privilege principles for internal systems
• Regular security audits and vulnerability assessments
• Firewalls, intrusion detection, and DDoS protection

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your personal information.

5Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements.

Usage logs and analytics data are retained in anonymized or aggregated form and may be kept indefinitely for service improvement purposes.

6Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Maintain your session, authenticate your identity, and remember your preferences
• Analytics cookies: Understand how users interact with the Service so we can improve it
• Performance cookies: Monitor site speed and reliability

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

7Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request that we limit how we process your data
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@fsome.com. We will respond within 30 days of receiving your request.

8International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws, including standard contractual clauses where required.

9Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised policy.

12Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fsome, Inc.
Privacy Team
privacy@fsome.com
fsome.com/contact-us